We're Happy to Help · 01
Contact Us
Have a question about your beauty essentials? Need help with an order, delivery concern or return request? 💌 The veranoxi™ customer care team welcomes your enquiries and will help direct you to the appropriate support information.
Let's Start a Conversation
Email is a convenient way to reach us about makeup accessories, purchase details, order updates, shipping questions or other store-related matters.
service@veranoxi.comWrite to Us
Send your enquiry to service@veranoxi.com. For an existing order, please include your order number and the email address used when placing the order. This helps us locate the relevant purchase.
Call Our Team
Service Hours
Monday–Friday
9:00 AM–6:00 PM Pacific Time
Product or Order Concerns 🌷
If an item arrives damaged, defective, incorrect, incomplete or materially different from its description, please contact our customer support team so we can review the concern.
Where relevant, include clear photographs or videos showing the product and the issue. For order-related enquiries, also provide your order number and the email address associated with your purchase.
These details help us understand what happened and determine the appropriate next steps.
Return Requests 🎀
Please contact customer support before returning any item. Once your return request has been reviewed and approved, we will provide the applicable return instructions and the designated return warehouse address.
Please wait for those instructions before arranging your return, so the item can be directed to the correct destination.