After-Purchase Support · veranoxi™
Return & Refund Policy
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions outlined in this policy.
Please contact customer support within the applicable return window so your request can be reviewed and the next steps explained.
Return Eligibility & Item Condition
For a standard return, the item should generally meet these conditions:
- It is unused and remains in its original condition.
- Its original parts and accessories are included.
- Original packaging is included where reasonably possible.
- Valid proof of purchase or relevant order information is available.
If you are unsure whether your item qualifies, contact us before sending it back. Applicable mandatory consumer rights remain unaffected.
How to Request a Return
Before sending merchandise back, contact service@veranoxi.com to initiate your request.
Please provide the following details to help us review your request:
- Your order number.
- The item you wish to return.
- The reason for the return.
- Photographs or videos where relevant.
Return Address & Instructions
Do not automatically send returned merchandise to our business registration address.
After your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and the applicable return instructions.
Return Shipping Costs
When an eligible product is returned because of a change of mind, personal preference or another reason not caused by a product or fulfillment problem, the customer is generally responsible for return shipping costs.
If a product is damaged, defective, incorrect, incomplete or materially misdescribed because of a product or fulfillment issue, an appropriate replacement, refund or return solution will be provided without requiring the customer to bear additional costs resulting from that error.
Return Inspection
Returned products may be inspected after receipt to verify that the applicable return conditions have been satisfied.
If additional information is reasonably needed to review a return, our customer support team may contact you using the details associated with your request.
Refund Method & Processing Time
Once an approved returned product has been received and inspected, an eligible refund is issued to the original payment method.
Our refund processing generally takes 5–10 business days after receipt and inspection of the returned item.
Your bank or payment provider may require additional time before the refund appears in your account. The time needed for the funds to appear may therefore differ from our own processing period.
Damaged, Defective, Incorrect or Incomplete Orders
Contact customer support as soon as reasonably possible if an order arrives damaged, defective, incorrect, incomplete or materially different from its product description.
Provide your order number together with supporting photographs or videos where appropriate. This helps us understand the issue and review the available options.
After review, a reasonable replacement, refund or return arrangement will be provided according to the circumstances.
Order Cancellation Requests
To request cancellation, contact service@veranoxi.com promptly.
We will make a reasonable effort to process eligible cancellation requests received before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
We're Here to Help · veranoxi™
Need Help With a Return?
Whether you have a question about eligibility, return instructions, a refund or an issue with your order, our customer support team can help explain the next steps. Please include your order number when contacting us.
Email: service@veranoxi.com
Phone: +86 132 1100 0225
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time