Frequently Asked Questions

veranoxi™ is owned and operated by Dongguan Wan'an Technology Co., Ltd.

Registered business address:
Room 101, No. 35 Zhouwuji Street, Wanjiang Subdistrict, Dongguan City, Guangdong Province, China.

Our registered business address is provided for company identification and correspondence. It should not automatically be treated as the shipping origin or return warehouse address.

veranoxi™ focuses on premium makeup tool accessories designed to complement everyday beauty routines. Our range emphasizes practical use, considered presentation and accessories that help keep makeup tools organized and cared for.

Product pages provide available information about an item's intended use, principal features and specifications to help customers make an informed purchasing decision.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods or unusually high order volumes, processing may take up to 5 business days.

If you need to cancel, contact customer support as promptly as possible, before fulfillment begins.

Cancellation cannot be guaranteed once fulfillment or shipment has started. If an order is successfully canceled before fulfillment, no cancellation fee is charged.

Please include your order number and the email address used at checkout so our team can identify the order.

Standard shipping to supported destinations within the United States generally takes 10–15 business days in transit after dispatch.

This is the estimated transit period and does not include the order processing time described above. Actual delivery may vary depending on the destination, carrier operations and other shipping conditions.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Please review the shipping options and total order amount shown at checkout before confirming your purchase.

Depending on inventory availability, product location and destination, an order may be fulfilled from our facilities or designated fulfillment partners.

As a result, the physical shipping origin may differ from our registered business address. The registered address should not be used to determine the origin of an individual shipment.

After an order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.

Please check your order-related emails for available dispatch and tracking details.

If tracking has not updated for an extended period, a shipment appears to be lost, or a parcel marked as delivered cannot be located after reasonable checks, please contact our customer support team.

Email service@veranoxi.com and include your order number, tracking details if available, and a brief description of the issue.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Please contact customer support to have your request reviewed and to receive the applicable return instructions before sending an item back.

Email service@veranoxi.com with the following information:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs or videos, where relevant

After your request has been reviewed and approved, customer support will provide the appropriate return instructions and designated return warehouse address.

For eligible returns based on personal preference, the customer is generally responsible for the return shipping cost.

If an item is damaged, defective, incorrect, incomplete or materially different from its description because of a product or fulfillment issue, an appropriate solution will be provided without requiring the customer to bear additional costs resulting from that error.

Approved refunds are returned to the original payment method and are generally processed within 5–10 business days after the returned item has been received and inspected.

The time required for the refunded amount to appear in your account may also depend on the payment provider or financial institution.

Please contact us with your order number and supporting photographs or videos where appropriate.

After reviewing the information, we will provide a reasonable replacement, refund or return solution according to the circumstances.

If possible, include clear images showing the affected item and the issue so our team can better understand your request.

For an existing order, please provide your order number and the email address used when placing the order. For product concerns, identify the item and explain the issue clearly.

Photographs or videos can also be helpful for damaged, defective, incorrect, incomplete or materially misdescribed items.